SERVICENOW ADMINISTRATOR

  • San Isidro
  • Gsb
Our company is looking for a ServiceNow Administrator to join our team. Responsibilities: Monitor health, usage and overall compliance of ServiceNow and its applications; Assist in building and maintaining internal technical documentation, manuals, policies, and processes; Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits; Coordinate application and platform upgrades; Develop systems integrations and process automation; Configure and maintain SLA, catalog items and their associated workflows; General support, administration and maintenance of ServiceNow platform and associated applications; Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices. Requirements: Experience using JavaScript, XML, and HTML; ServiceNow System Admin certification (admin or higher); A minimum of 8 years of related work experience; Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications; Experience in IT service management, ITIL certification preferred; Ability to analyze, troubleshoot and resolve complex software application related problems; Exceptional customer service skills; Applies standard methodology, techniques, procedures and criteria; ITIL v3 Certification; Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results; 8-10 years experience with ServiceNow administration; Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes; ServiceNow Certified System Administrator or ServiceNow Certified Application Developer; Experience troubleshooting integration management, security, and application issues; Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc . Work Mode: Hybrid ENGLISH LEVEL: ADVANCED