Lead Specialist: Network Services

Responsible for managing information technology infrastructure within AIA and providing technical support to internal users.

• Support a wide range of network products including LAN/WAN, Load balancer, Optimization both on-prem and in the cloud.
• Assist in leading project roll out and troubleshooting for supported services.
• Monitor environment for capacity, risk, and workload and flag to appropriate parties and where applicable take necessary remediation steps.
• Create and review operational documentation as required.
• Create and manage a governance best practice to maintain the quality and security of platform across all the local BUs.
• Set an example of what good looks like and lead from the front.
• Measure, collaborate and lift capability of the service to AIA from vendor teams.
• Work closely with Network, Security and Cloud teams to ensure the delivery of secure and stable services.
• Stay informed and in tune with the latest methodologies, best practices, trends in relevant sector.
• Shift duty and on-call may be required.
• Self-starter able to work with remote teams located in multiple geographies.
• Degree holder in IT / Computer Science or equivalent discipline.
• Must be organized, able to work with minimal supervision, flexible to switch between different projects, and manage your own time well.
• At least 5+ years practical experience in network administration with strong technical knowledge in LAN/MAN/WAN/SD-WAN, Router/Switch, Wireless LAN, VPN, Network Management, Performance Monitoring and Automation Tools in large enterprises within FSI preferably banking.
• Good knowledge on various vendor products such as Cisco, F5, Riverbed, Ipanema.
• Relevant Certification with Cisco (CCNA/CCNP) etc. is highly desirable.
• Cloud experience essential preferably with Azure.
• Ability to manage, monitor, and troubleshoot both on-prem and virtual Environments.
• Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences including senior management level.

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation: empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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