Programs Director/ Peru

Salary Range: PEN147,000.00 To 165,000.00 Annually

• Regular / Temporary: Regular Contract
• Salary: Minimum salary 147,000 PEN (includes 1 5 month salar ies ) . Salary is commensurate with skills and experience
• Benefits: Enjoy flexible work arrangements and an appreciation for work/l if e balance.
• Location: Lima, Peru . In-person work at the IFSA Lima office in PUPC Campus required .
• Reports to: Regional Director of Latin America Caribbean , based in Merida, Mexico
• Desired Start Date: June 1, 2024

Position Overview

Are you a life-long learner, curious about the world around you ?

Are you ready to bring your unique skills to a mission-driven organization?

Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?

If so, we would love to welcome you to our global community!

We are looking for an individual to manage core parts of IFSA study abroad programs in Lima including: leading the planning and supporting the delivery of co- and extracurricular activities, orientation, and other events; coordinating enrolment and student support services with local university partners; supporting and ensuring effective academic administration; and engaging with students to enhance their program experience and wellbeing . In this position, you will work closely with colleagues from our sites in the Latin America & Caribbean , the Global Health & S afety Team , Program O perations, Academic Programs and Student Engagement teams.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe . Our commitments to inclusive excellence , intercultural agility , individualized learning and enduring impact are present in every aspect of our programs .

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus . If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

In this position, your responsibilities would include:

Leadership

• Thought leader for the strategic direction and execution of our IFSA-Peru in close partnership with Academic Programs with an overall goal to grow enrollment and offerings in alignment with student and partner needs.
• Oversee the recruitment, hiring and training of new team members in consultation with Academic Programs Leadership and HR
• Design and convene regular staff meetings/retreats to facilitate communication, exchange ideas, implement IFSA policy, conduct training, and facilitate teambuilding.
• Manage the Lima office and ensure deadlines and operational objectives are met
• Help maintain the highest standards of academic and operational quality
• Contribute to the development of best practices and standard operating procedures across the organization, and help to foster a culture of continuous improvement

Program Operations

• Plan and deliver pre-arrival, welcome and reentry orientations for students
• Support, coordinate and execute excursions, co-curricular activities, roadmap for learning delivery and other events as needed
• Conduct appreciative advising with students, including roadmap consultations, and regularly meet with students to assess their experiences and help resolve problems
• Support academic management of programs, including the course registration process, appreciative advising, and student roadmap consultations
• Research and define program objectives , course content and delivery schedule
• Manage the program launch timeline and content development plan
• Recruit, onboard and train new instructors
• Schedule and oversee the efficient delivery of IFSA classes and support instructors on course delivery
• Validate course content and make program adjustments based on student feedback
• Develop and deliver engaging student programming in line with IFSA’s commitments
• Manage data associated with programs and program operations to ensure accuracy and integrity
• Contribute to emergency response and student incident management based on established protocols, and participate in after-hours emergency phone management
• Efficient handing of IFSA crisis management tools, including leading in times of crisis, and assisting student in case of incidents ; r esponsible for emergency response and student incident management ; participate in after-hours emergency phone response
• Follow all policies and procedures for training, incident reporting, and student contracts and waivers
• Regularly review the IFSA housing portfolio to ensure it meets health and safety criteria
• Responsible for the continuous improvement of all operating processes and documenting standard operation procedures (SOPs)
• Other duties and projects, as assigned, which may include: opportunities to contribute to other site and department operations via remote work; opportunities to support organization-wide initiatives

Program Finances and Legal

• Responsible for monthly reports to IFSA Finance department for expenditures, bank statements and petty cash
• Understand legal guidelines and liability issues for Peru programs
• Serve as liaison with local legal representative and accountant firm
• Support the preparation of annual budgets, forecasts and other financial reports by ensuring accurate cost estimates and expense tracking

Program Development

• Development, operation, and delivery of new programs with a special emphasis on short term summer programs, JTerm and Custom / Collaborative programs.
• Responsible for the delivery of academic and experiential learning programs and co/extracurricular activities that consistently meet or exceed the expectations of students and sending institutions
• Develop, align and manage resources to support new programs
• Responsible for launching student evaluations (program/classes/housing/excursions), collecting data and designing action plan with the goal of continual improvement semester/semester .
• Primary point of accountability for meeting goals on student response rates for evaluations/assessments.
• Ultimate point of accountability in terms of overseeing student’s conduct and academic trajectory.

Partnership Development

• Lead and support ongoing coordination with university partners in Lima, related to enrolment, housing, student support, transcripts, and other issues as needed
• Cultivate positive working relationships with both sending and host university partners to ensure effective collaboration and support growth and development goals
• Lead, support and develop relationships with local partners in support of co- and extracurricular offering, orientations, and other events and activities

Requirements, Work Experience and Education

• Minimum of eight years of progressively responsible work experience; desired industries include study abroad, higher education, hospitality, tourism, non-profit or any social sciences and humanities related areas
• Strong leadership, organizational and management skills with at least five years of work experience in Peru
• Passion for working with multiple diverse stakeholders and evidence of building positive external working relationships .
• Data-driven approach to decision making, accuracy and attention to detail
• An understanding of health & safety training protocols and procedures ; c risis management experience to lead and assist staff during student incidents ; ability to respond calmly and professionally to emergency situations
• Contagious enthusiasm for IFSA’s mission, vision and commitments.
• Success in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students.
• Evidence of exceptional verbal, superior interpersonal, presentation, and writing skills, with a demonstrated ability to communicate complex concepts to audiences of various knowledge levels and backgrounds.
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed .
• Deep knowledge of Microsoft Office systems including PowerPoint, Word, Outlook required ; a dvanced skills in working with Excel including design of pivot tables
• Knowledge of CRMs, specifically Salesforce desired
• General knowledge of university system and student life in the US and Latin America
• The legal right to work in Peru .

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself .

Physical and Work Environment

• In-person work at IFSA-Lima office in PUPC campus is required
• Working on a computer, placing phone/video calls, updating systems and documents
• Required to navigate and move around the city and other locations for excursions, potentially outdoors in heat or cold
• Regular travel through the city of Lima, required with occasional travel to rural areas of the city and other Latin American sites
• Occasional physical activities such as arranging chairs/tables in conference room settings
• Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations

In your cover letter, offer a compelling “ W hy ” statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will begin immediately , and the position will remain open until filled.

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.