.. ), Manejo de excel y autocad a nivel intermedio. Debe tener disposición para trasladarse a diferentes sectores de la ciudad y donde se encuentren .. obras de construcción y remodelaciones. La movilidad para traslados lo cubre la empresa. Cursos .. ver más
Job ID:
Who are we?
In one sentence
What will your job look like?
All you need is...
Why you will love this job:
Required Travel: Minimal
Managerial: Yes
Location:Malaysia: Kuala Lumpur (Customer Site)
Who are we?
At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of 4.1 billion in fiscal 2019. For more information, visit Amdocs at amdocs .
In one sentence
Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality.
What will your job look like?
- Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Accountable and responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration
- Own the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization and resolve disagreements to enhance effectiveness in reaching business results or strategic goals
- Define projects/programs; assign managers to initiate and lead the performance of production operations; integrate and supervise multiple related projects
- Secure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations
- Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives
- Build credibility and relationships, and maintain communication with partners at multiple levels, including those external to the organization
- Secure budget and timeline; resolve and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program
- Lead and facilitate periodic status and risk discussions with program partners; evaluate and discuss program results and lessons learned throughout the program lifecycle
All you need is...
Bachelors/B.Sc. degree, or any relevant
Preferably 4+ years of optimal leading projects in the relevant domain with significant scope, part of a program
Experience and business knowledge in several key domains relevant Telecommunication Business Support Systems (BSS): charging, order management systems, billing, collection etc
Experience in working in a global, matrix environment
ITIL Certified
Proficiency in leading both physical and virtual teams
Exceptional customer-facing skills
Operational ability in a diverse, large-scale environment
In-depth knowledge of escalation procedures, incident and problem management, and other disciplines related to service delivery
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Why you will love this job:
Responsible and accountable for multiple related projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality. These programs contain sophisticated activities that may span different functions, organizations, and cultures.
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