Application Support Engineer

  • Mala
  • Ep Group Of Companies

a)Provide support services for local Petrotech and Non-Petrotech application in Malaysia (Level 1 and Level 2.

  • Perform necessary problem identification and troubleshoot system issues involving few areas such as Operation/Production system, Drilling & Completion system, Environment, Health and Safety (EHS) system, Logistic system and Engineering system.
  • Work together with other IT personnel to identify, troubleshoot and resolve level-1 issues reported by Petrotech and Non-Petrotech users.
  • Work on system documentation covering guidelines, system architecture, system ID, roles and access.
  • Escalate and coordinate level-2/level-3 support with respective software vendors or internal IT helpdesk to resolve any issue that cannot be resolved.

b) Enhancement and Project resource for Petrotech and Non-Petrotech application.

  • Project resources – e.g. implementation new software applications.
  • Perform software installation, UAT, software version and license upgrade.
  • Coordinate the execution of outsourced projects with vendors or internal IT helpdesk.
  • Timely update project status report and progress.

c) Data Engineering to Support Asset Data Analytic initiatives.

  • Involve in data engineering work that consist of data preparation, cleansing, data cataloging, database scripting to provide required data for analytic work.
  • Work closely with other data engineer and data scientist to develop required solution by the business.

d) IT Service Management.

  • Use of IT ticketing system to track all requests – create, update and escalate.
  • Join IT Weekly Dashboard meeting and YTT meetings.
  • Prepare IT dashboard on projects when required and present during dashboard meeting.
  • Participate in project/support meeting with Houston counterpart outside of normal office hours (night time or early morning time).
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