Account Manager

Job Purpose : To create long-term, trusting relationships with our customers and to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Key responsibilities and accountabilities :

• Ensure that your individual Sales and Profit Budget is exceeded and that all costs related to your orders are strictly controlled.
• Implement effective Sales Action Plans for all Key Accounts and regional customers within your responsibility.
• Ensure customer service is a priority. Identify and resolve all issues relating to customers within Standard guidelines.
• Provide professional presentations to customers.
• Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.
• Produce accurate customer quotations and ensure quality samples and artwork for proposals. Diligently follow-up all quotations distributed to generate orders.
• Communicate order status to all departments to ensure timely delivery of orders.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
• Monitor competitor’s promotions and activities and share information with sales team members. Analyse management information, financial and sales reports to ensure achievement of objectives and budget.
• Develop and maintain accurate, legible customer files.
• Submit all requested reports including but not limited to customer meeting reports, forecasts, prospect lists and monthly sales reports to the Sales Manager in a timely fashion.
• Demonstrate creativity and share new ideas with peers.
• Keeping motivated in order to achieve maximum productivity

Skills Required :

• Experience in the promotional goods industry

• To have a strong team attitude

• Excellent oral and written communication skills

• First class, effective organisational skills

• A pro-active approach to managing projects

• Experience of working as part of a team

• A keen eye for detail and an understanding of budget restraints

• Ability to work under pressure whilst maintaining a cool outlook

• Ability to cope with pressure and work to tight deadlines

• A personable and professional character that will allow you to build client rapport

• The confidence to give clients trust in your work****:

• Excellent knowledge of MS Office particularly power point and excel

• Excellent problem solving ability

• Enthusiastic and passionate

• Good time-management skills

Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.