Project Manager (Customer Service)

Customer Support ? Customer Experience / Binance is the global blockchain company behind the world? s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities : Prepare, review and update customer service related SOP to ensure service consistency Maintain communication with the product department, and disseminate promptly and efficiently product changes to customer service agents, training team, and internal product team Collect feedback from the customer service side and seek solutions from the product team Monitor and manage daily chat quality, identify problems in time and able to propose effective solutions Assist in keeping the official FAQ up to date Requirements : 3-5 years of experience in project management or operation Good documentation andpresentation skills Able to communicate effectively and maintain good relationship with stakeholders Hands on experience in drafting SOP Customer service experience and knowledge in crypto is highly preferred Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders Conditions ? Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry ? Fast moving, challenging and unique business problems ? International work environment and flat organisation ? Great career development opportunities in a growing company ? Possibility for relocation and international transfers mid-career ? Flexible working hours, Casual work attire

Job Responsibilities:

• Partner support to the MD on key commercial and business decision making based on detailed financial & business analysis
• Oversee...

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