Director of National Programs

Founded in 2003, our client is a leading organization in study abroad and educational travel. They are an internationally accredited organization with 4 locally based institutes in 3 of the most beautiful countries in the world—Costa Rica,Guatemala. andPeru. They strive to set themselves apart and provide the best education and travel experiences in Latin America, as well as top-notch client service and great home base facilities.

The Role

Your responsibilities will include:

• Being responsible for sales, marketing, client service, class scheduling, diagnostic testing, and matriculation.
• Managing a team of 5-7 [shared] office staff. A major component of the position is managing the front office (“the store”) and the daily logistics of opening, closing, cashing out, and selling English classes. It’s also important to generate excitement, both within the National Programs Team and the client base, about providing great client service and meeting matriculation goals every month!
• Working directly with individuals to matriculate them into Maximo’s Native English Program.
• Working with corporate clients to sell group programs to hotels, banks, restaurants, tour operators, and other businesses.
• Working very closely with the Academic Director in terms of providing great client service to students and clients, scheduling classes, and maximizing the number of matriculations each month. As a member of the Executive Team, the National Director also works closely with the Country Manager and the Director of International Programs.
• There are several reports the Director must generate on a regular basis using Microsoft Word and Excel: Daily cash box (receipts), Matriculation per class (“FU Report”), Monthly Class Schedule, and monthly book inventory, among others. The Director is also responsible for setting high standards and enforcing a number of policies including: Matriculation After Exam, Use of ORIGINAL textbooks, “greeting hours,” and pulling non-paying clients out of classes, etc.

Ideal Profile

• You are fluent English and Spanish are required to be able to effectively liaise with stakeholders in the region.
• You have 3-5 years of professional experience, ideally in a sales or client service environment.
• You have managerial experience due to managing a cross-cultural team.
• You have outstanding administrative and organizational skills; exceptional attention to detail.
• You have excellent computer skills including Excel, Word, PowerPoint, etc.
• You have excellent interpersonal skills (incl. writing skills).
• You are focused on results—increasing matriculations and delivering great client service. Adept at setting goals and managing competing priorities.
• You are metric driven; able to understand, analyze, and present data to support business decisions.
• You are highly goal driven and work well in fast-paced environments.
• You are a strong networker & relationship builder
• You have strong attention to detail and delivery of work that is of a high standard.
• Bachelor’s Degree: master’s degree preferred.
• TEFL, TESOL, or CELTA Certification preferred.

What's on Offer?

• Leadership Role
• Opportunity to make a positive impact
• Fantastic work culture